Project details: A car rental company known for delivering mobility solutions worldwide through an extensive network in 135 countries had great difficulty recruiting Customer Service profiles. This was a recurring need during seasonal peaks.
Type of project: Recruitment outsourcing, RPO
Size of the Project: Between 100-500 people
Timeframe: 2 years
Functions: Customer service
- Tasked to recruit customer-oriented candidates with special ability to advise and sell
- Bilingual professionals required
- The client needed to save time to improve the quality of their recruitment process, within a limited budget
We set up a proactive and innovative sourcing strategy and deployed a qualitative and comprehensive assessment process. Those actions allowed us to help our client to reduce their turnover in 18% and reduce the time to fill a position from two months to three weeks.