Project details:

A leader in information services and responsible for the largest database in Latin America needed to structure their SSC from scratch.

Location: Brazil
Type of project: Recruitment project on demand
Size of the project: Between 100-500 people
Timeframe: 18 months
Functions: Finance and IT
Placements: 300

The Brief:

  • IT and Finance positions required
  • Take into consideration the client’s highly complex technology platform
  • Infrastructure, Development, Database, Architecture, Project and BI vacancies
  • Account Receivable, Account Payable, Treasury and Planning vacancies
  • Recruitment at all levels, from lower to managerial positions

We set up a dedicated team who begun by carrying out a market research of all those cities with potential candidates with the aim to determine which was the best place to build the SSC.

The SSC was finally set up in São Carlos. We search candidates who were already living there or in nearby cities and we also search for specialised people from other states who were willing to move from their hometowns.

We designed, implemented and managed an extremely customized recruitment process, from building career pages to choosing the tone of the communications. Our team did full deliveries, from profile alignment to admission support.

The team also monitored the candidates in the first months after being placed and applied satisfaction surveys to minimise early turnovers.

All of the client’s information management was done through ATS.

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  Gijs van Delft


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